Hello,

 

I just got off the phone with Mr. Brown. He is my insured out in Nampa/Caldwell who had a fairly new house with the disconnected dryer vent under the house. He had called me and asked about the heat coming from the floor, and if it could be claimed on his homeowner’s insurance. After explaining to him that first we would have to see if there was any damage and determine the source of the damage. I called CTR to inquire how to proceed in situation like this. One of your guys stopped by and took a look. He took pictures of the mess in the crawlspace and explained everything to my elderly clients. I spoke to Mr. Brown today and we discussed how he resolved his troubles. He ended up connecting the vents himself. He finished his comments with superior comments for the worker who visited him, ” he was understanding and gracious.” He then concluded, “if I ever need anything, am will certainly use them!”

Just so you know!