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Our Mission

Cleanup & Total Restorations mission is to serve people in their time of need with compassion, thorough communication and quality service.

Core Values

  • Serving People- Serving people in their time of need with compassion for the unexpected and disruptive event that occurred in their life. Reassuring customers that we are there to serve them and help them through this stressful time. Our customer’s need to know that even though we deal with disasters every day, we are sympathetic to the fact that these circumstances are unique and uncertain to them.
  • Communication- Daily, convenient and thorough communication with our customers, insurance representatives, referral sources and other people connected to the project.
  • Quality Service- Provide our customers with timely and quality services on each and every project.
  • Integrity- Serving our customers and the insurance industry with integrity by: (1) Showing courtesy and compassion to our customers during an unexpected loss through ethical business and marketing practices; and (2) Respect the necessary and agreed upon scope of work to return the property to its pre-loss condition along with fair and competitive pricing in accordance with the community and insurance industry pricing standards.
  • Corporate Stewardship- To embrace our responsibility as a business in our local community by: (1) Promoting and engaging in ethical business practices; (2) Supporting and participating in organizations that elevate the quality of life in our community; and (3) Continually enhancing our business and improving our business model to deliver more value to our customers and community.

About Us

When is the last time that you dealt a contractor and you felt like they really listened, like they had a desire to deliver what you wanted? At Cleanup & Total Restoration, we care about you. With a focus on communication and compassion, from our owner to our receptionist and all the individuals in between, we strive daily to deliver our mission serve people in their time of need with compassion, thorough communication and quality service. Each team member has been selected because they have a desire to help others.

As a restoration contractor it is our responsibility to service customers’ needs with compassion, courtesy, and professionalism. This desire to serve is at the core of our business strategy. We continually train and develop our staff so that we can respond quickly, with skill, and the utmost professionalism when a client is in a state of distress. As a full-service restoration company we own the job from the start until the finish, which means we can perform the mitigation, con­struction, and personal property restoration on every job. To ensure our efficiency on the job, we have developed our own cloud based process management software to track, monitor, manage, and report at every stage of the project.

As the largest independent and privately owned restoration company in Idaho, we proudly and strongly support Buy Idaho. We have six strategically placed locations to support the commu­nities of Idaho. All regional managers are natives of the areas they manage. It is our policy to promote from within and develop individuals to achieve their potential. The owners of CTR truly believe that Idaho is the greatest state in our country. As a company, we are committed to doing our part to elevate the quality of life in our state through ethical business practices and commu­nity service.

Corporate stewardship is one of the core values for CTR. We embrace our responsibility as a business in our local community by supporting and participating in organizations that elevate the quality of life in our community. Through direct financial support, creating community awareness, providing educational opportunities, the gift of our time, or the labor of our hands.

The successes of CTR have been recognized recently in the Treasure Val­ley Community through receipt of:

  • US Chamber of Commerce Blue Ribbon Award Winner 2016, 2015 and 2014
  • US Builder’s Review Spotlight 2013
  • Boise Metro Chamber of Commerce – Small Business Award Finalist 2015, 2014 and 2013
  • Meridian Small Business of the Year award for 2012
  • 2015 and 2014 Boise Rescue Mission May Match Sponsor
  • BIP - Industry Leader of the Year award for 2012
  • Farmers Annual Food Drive for the Boise Rescue Mission Donation Leader 2011
  • Reader’s Choice Best Home Renovator, Bronze 2014

CTR is proud to be associated with the following industry affiliates:

 

IPCABC

BBB

BOMA Idaho

Caldwell Chamber

Glenns Ferry Chamber

Twin Falls Chamber

Idaho AHMA

Buy Idaho

Boise Metro Chamber of Commerce

LC Valley Chamber

Meridian Chamber of Commerce

IREM Boise

NARPM

Light My Fire

NAHB

FFCS

Idaho Apartment Association